Benefits

 

  • Opportunity to be heard Let the company know about your experience.
  • Resolution Get resolution to your complaints.
  • Get Apology To bad and unsatisfactory services.
  •  Possibly get Compensation through gift vouchers, future discounts
  • Get better customer service By encouraging and reporting good customer experiences while discouraging and reporting bad experiences.
  • Insight Get insight into how companies treats its customers.
  • Learn & Share Learn about others experiences and share yours.
  • Insight Get insight into what your customers are complaining about.
  • Good perception on the internet through positive feedbacks and customer complaint resolution.
  • Improve Staff commitment Staff develop a deeper commitment to excellent customer service.
  • Increased customer satisfaction and loyalty
  • Benchmark Benchmark your company against competitors.
  • Positive Image Publish your compliments on your website and social media.
  • Reports Generate reports to aid management decisions.
  • Instant Notification Get instant Alert of reports about your organization.
  • Responsive Company Get listed as responsive company that cares.
  • Win over your competitors customers.
  • Make it Right Opportunity to respond, resolve and compensate your customers
  • Direct marketing Direct marketing opportunities to your customers.
  • Track Performance Track Performance of your customer service from customer’s perception.
  • Change Perception Make an unsatisfied customer happy and turn negative reports into positives ones.
  • Rankings Display performance ranking on your website and Social Media
  • Tools Access to array of customer service management tools



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