How it works

  • Be positive about customer complaints.
  • Register as a responsive company
  • Get alerts (SMS/email) of reports about your company
  • Respond to customer complaint or compliment.
  • Investigate complaint, offer resolution and post response on website.
  • Offer compensation, vouchers, discounts as compensation if possible
  • Share your compliments on your website, Facebook and twitter
  • Benchmark your performance against competitors.
  • Pull reports from the platform, analyze and make efforts to improve.


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