Terms & Conditions

 

By using our website or applicable platform, you accept to be subject to the Terms and conditions herein. If you do not accept these Terms, you are kindly requested not to use or continue to use our platform. Registration on our platforms automatically confirms your acceptance of our terms and conditions.

 

The term “user” refers to Individual users or organizations that visit or make use of reportam.com.ng platform for any reason.

“Website” refers to reportam.com.ng or other subdomains, top or sub level domain names of reportam registered to the owners of reportam.com.ng

“reportam.com.ng” refers to reportam.com.ng, other sub domain website or any of reportam.com.ng platforms.

“Platform” as used refers to our websites, Mobile applications, social media pages and any other medium reportam.com.ng may use to provide services to users.

“Personal information” refers to real name, phone number, email address, physical address or other personal information that makes a person identifiable on our platform. This excludes customer username set during registration.

“Company” refers to any organization using or mentioned in any content on reportam.com by a user or an organization registered on reportam.com.ng or any organization using the content, material or report on reportam.com.ng for any purpose.

The words "we", "us" and "ours" refer to reportam.com.ng or its owners.


 

Reportam.com.ng is a platform that is provided for consumers (herein referred to as customers) and service providers (herein referred to as company) for posting reports, discussing and resolving complaints about bad service; posting remarks and compliments about good service with the goal of improving customer service of these Companies.

All users of reportam.com.ng agree to be bound to the following terms and conditions before it can use the platform:

  • You are at least 18 years of age

  • Users on reportam.com.ng agree (for their own security) not to post their personal information (real name, phone number, email address, physical address) in their reports. Reportam.com.ng will never display customer’s personal information on its platform for public access. Users take full responsibility for consequences encountered for including their personal information in reports.

  • Users will only be addressed by their chosen ‘username’ which is set during registration

  • All users must create a profile and register to gain access to our platform.

  • Users of our platform are allowed to register only one profile per person. We may block or delete multiple account that we feel is being used by a single user.

  • Users are not allowed to transfer their profile to others for use.

  • All passwords chosen during registration are personal and must not be shared or transferred to others in anyway. Users are responsibility to ensure that their passwords do not fall into the hands of a third party. If you become aware that the password is or may have been compromised, you are obligated to change same immediately using the option on our platform.

  • All users are required to choose a username. All users will be identified by their usernames on our platform at all times. To protect the identity of users on our platform, users are advised not to choose a username from which they can be identified by others.

  • All chosen username must:

    • Not be indecent, offensive or insulting.

    • Not contain characters or words that contain names of famous persons, government officials or celebrities to which you do not own rights to or are.

    • Not infringe on any rights (including any intellectual property rights)

    • Not be the same name as an existing company, commercial service or product in Nigeria that could mis-lead others to believe you are a representative of such company, service or product

    • Not contain names terms such as “guest”, “admin” “owner” “.com” “.ng” etc

    • NOTE: We may change or advise users to change their username if we feel it’s against our policy.

  • Agree that reportam.com.ng may contact them via their registered email address or registered phone number. (NOTE: Reportam.com.ng will never display customer’s personal information on its platform for public access)

  • All reports will be indexed by internet search engines without any restriction by reportam.com.ng

  • That you will use our platform for the sole purpose of reporting good and bad services with the intent of possible resolution by the companies.

  • You understand and agree that Reportam.com.ng may share your personal details (full name, email address and telephone number) with Responsive Companies ONLY for the purpose of resolving your complaint, appreciating your compliment or in some instances inform you of new services and products that you may be interested in. if you feel your personal information is being used for any other purpose, please kindly report the case to us info@reportam.com.ng

    NOTE: Reportam.com.ng will never display customer’s personal information on its platform for public access.

  • You agree that reportam.com.ng may keep your personal details in its database from the date of your registration.

  • You will not for whatever reason make threats against our employees; a breach of which can lead to the blocking on your account and filing a report with relevant authorities or institute legal action against you.

  • Grant us the right to initiate and take any legal actions which we deem necessary in case of infringement of your report or comment on our platform.

  • You understand, agree and consent to your personal details being disclosed with companies you have posted reports about and you consent not to undertake or institute any legal action legal action against the reportam.com.ng or its owners for breach of your privacy or any related cause of action in (RESPONSIVE Companies ONLY) relation to such a disclosure of your personal information.

  • You may be contacted by our registered agents, partners, and government authorities about your report.

  • Only 1 report can be posted about a company within a 3 days period.

  • You understand and agree that all report, material, content, report that you post on our platform will automatically become part of our internal and permanent record and we may not remove such even at your request.

  • You will NOT publish a report about a company which you have personal or professional relationship with.

  • You may receive email messages and SMS from reportam.com.ng, its agents, partners, affiliates and Responsive Companies regarding your report.

  • Every user of the platform is responsible for the content of his/her messages and the consequences of such reports.

  • Reportam.com.ng does not offer any service or help any Company to respond to reports posted on its platform.

  • We may forward your reports to companies via email for the purpose of resolving complaints or investigating the truthfulness of such report.

  • All user agree not to upload, or attempt to upload viruses or other similar malicious code to reportam.com.ng or associated platform

  • Reportam.com.ng reserves the right to review, retain, observe, monitor all activities of users on its platform and may provide information about such activities to government authorities or court of law on request.

  • All users agree not or assist anyone to do anything that could disable, harm, impair or overburden reportam.com.ng and its associated platform.

  • We may remove reports if instructed to do so by a court in Nigeria due to but not limited to a violation of Companies' rights, Intellectual property rights, or rights of privacy or if such report contain defamatory statements or violation of applicable law.

  • All users of our platform must guarantee to indemnify us for any claims which may be made against us or our owners as a result or consequence of the users violation of our terms and condition or current legislation.

  • User of our platform must indemnify and hold us harmless from and against any claim or loss due to third party claims against us resulting from report(s), comment (s) or material(s) posted by the user,

  • We may use the service of a 3rd party to investigate the accuracy or truthfulness of reports posted on our platform.

  • Reportam.com.ng may at any time request more information or evidence about a report or comment posted by a user of our platform. The user must provide tangible evidence and documentation that the report, or comment is actually based on a real life buying experience in relating to the reported company,

  • All users agree that by posting a report on our platform, they hereby grant an irrevocable, transferable right and permission to reportam.com.ng, its owners, agents, partners and affiliates to use, publish, reproduce any information in their report or comments for any purpose without any form of authorization, permission, compensation to the author of the report or any other party at the time of the report or in the future.

Reportam.com.ng operates a strict policy on reports and may remove report for the following reasons without prior notice of the author:

  • It was not based on a real life experience.

  • We have evidence that the reporter is a competitor of the Company being reported.

  • It is directed at an individual as a vicious attack, personal revenge or victimization.

  • It is based solely on personal ethical values (eg political, religious or cultural belief as against an actual service experience.

  • It contains defamatory statements or violation of applicable law.

  • It violates the reported Companies' rights, Intellectual property rights, or rights of privacy.

  • Your report is written for marketing intent or purposes.

  • You are currently employed or an ex-employee of the company being reported.

  • You are the company owner of the company being reported.

  • You are a close relative, friend, associate or staff of the company being reported.

  • Report containing foul words, swearing, use of violent, coarse language, and use of words with sexist or racial undertone.

  • Report or other content is abusive, hateful, unlawful, threatening, sexist, degrading, fraudulent, abusive, harmful, harassing, indecent, defamatory, vulgar, obscene, racial, ethnical or objectionable.

     

  • Aside the above listed reasons, Reportam.com.ng may remove any report or content from its website without any prior notice or reason to the author of the report, company or any other party.

  • Users of the platform agree to ensure that all reports:

  • Must be an actual experience.

  • Must not contain foul language including swearing, violent or coarse words. Language used must also not have any sexist or racial undertone.

  • Must be written by the customer who had the experience. No proxies allowed.

  • Should be straight forward, simple and understandable.

  • Must be constructive, with the intent for possible resolution by Companies registered on the platform

  • You will defend, indemnify, and hold harmless reportam.com.ng, its owners, agents or employees, for any losses, costs, liabilities and expenses relating to or arising out of your use of reportam.com.ng including, but not limited to, any breach by you of the terms of this Agreement.

  • Reportam.com.ng does not accept any kind of GIFT from the users (either customers or companies) of its platforms aside those paid for registration or services provided as applicable.

All users of Reportam.com.ng agree not to use the platform to post report or content that is obscene, indecent, confidential, defamatory, profane, racist or profane in nature. Also, all users agree not to threaten abuse, harass, stalk, or defame any individual or company either directly or indirectly.

  • All customers confirm that they are real and bona fide customers of Companies being reported.

  • That all reports are an outcome of a true life experiences and not falsified or exaggerated.

  • That all reports posted on reportam.com.ng are not abusive, hateful, unlawful, threatening, sexist, degrading, fraudulent, abusive, harmful, hateful, harassing, indecent, defamatory, vulgar, obscene, racial, ethnical or objectionable.

  • You have read and acknowledge the terms and conditions, disclaimer of Reportam.com.ng

  • That by agreeing to register and use our platform, you are agree to our Terms and Conditions and you give reportam.com.ng full un-revocable consent to the manner your personal information and data may be handled.

  • Your access to our platform may be restricted if you violate these terms and conditions.

     

All users of reportam.com.ng platform agree and shall not use its platform to:

  • Post reports, comments or feedback that contain foul words, swearing, use of violent, coarse language and use of words with sexist or racial undertone.

  • Impersonate or try to impersonate any person or organization either dead or alive.

  • Post reports directed at an individual as a vicious attack, personal revenge or victimization.

  • Report or post other content that is abusive, hateful, false, unlawful, threatening, abusive, harmful, harassing, defamatory, vulgar, obscene, racial or ethnical

  • Threaten, harass, embarrass, discredit or slander any person or user of the platform or company directly or indirectly.

  • Post comments, contents or documents that or may infringe on any company or organization patent, trade secret, copyright, trademark, or proprietary rights.

     

  • Users of reportam.com.ng platform indemnify Reportam.com.ng, its partners, affiliates from any experience received from dealings with any company registered on reportam.com.ng or its associated platforms.

  • All users of Reportam.com.ng grants an irrevocable copyright authority to all reports, comments, material and content posted or provided on its platform.

All suggestions, ideas, comments or recommendation, either solicited or non-solicited idea that is submitted through our platform can be used in the development of our platform or services without any compensation, either via direct or indirect, credit or monetary to the author of the report. Such suggestions, ideas, comments or recommendation when used becomes the intellectual property of Reportam.com.ng or its owners.
 

COMPANY CONDUCT

  • Registered Companies in good standing “Responsive companies” on reportam.com.ng may use the reportam registered logo “Responsive Company” on their website, print media, stickers or offices provided those companies continue to meet the requirement to be grouped as a “Responsive Company” on our platform.

  • Every company agrees to stop with immediate effect the use of reportam.com.ng logo to promote itself as a “responsive company” as soon as such status changes on our platform or requirements to be classified as a “responsive company” is not met. This applies to using same on its website, print media, stickers or offices. If in doubt, the current status of the company on our platform takes precedence.

  • “Reportam.com.ng” “Reportam Rating” “Responsive Company” are registered trademarks of Protracks360 Consulting Services and the use of this logo by any company is granted only if requirements to be classified as a “responsive company” are still being met. If in doubt, the current status of the company on our platform takes precedence.

  • Every company understands and agrees that it has not been forced, cajoled, or induced into entering into this agreement by reportam.com.ng, its owners, agents or employees and it has voluntarily and freely entered into this contract.

  • Companies may use the reportam.com.ng API to post report about them on their website if and only they continue to meet requirements of being a “responsive company”

  • Every company acknowledges and agrees that although Reportam.com.ng warns its users against posting content or reports that are hateful, false, unlawful, threatening, sexist, degrading, fraudulent, abusive, harmful, harassing, indecent, defamatory, vulgar, obscene, racial, ethnical or objectionable, user may in some instances go against this and hence every company agrees not to institute any action (legal or otherwise) against reportam.com.ng, its owners, employees, agents, because of any content, reports, comments (either lawful or unlawful) posted on our platform for whatever reason.

  • Users and companies have the option to report any content that is false or inappropriate by clicking on the option when viewing report on its platform.

  • Every company agrees never to institute any action (legal or otherwise) against users of reportam.com.ng because of any content, reports, and comments (either lawful or unlawful) posted on our platform for whatever reason.

  • All companies agree never to include the personal information of any customer on our platform either when responding to reports or for whatever reason.

  • Agree that Reportam.com.ng may introduce registration fees or service fees or increase same at any time without prior notice to the users (companies) of its platform.

  • Agree that reportam.com.ng provides personal information of users to only responsive companies for the purpose of resolving your complaint or offering compensation, appreciating compliment or in some instances inform customers about new services and products and may never use these pieces of personal information for any other purpose than stated (including spamming, reselling or transfer to other parties)

  • Companies agree that by registering on this site, they become classified as a “responsive company” provided that they continue to meet requirement of same which include responding within 24hrs to all complaints proposing a resolution within 72hoursto all complaint. Failure of which may lead to be classified as an UN-Responsive Company.

  • Reportam.com.ng has the right to class a company from “Responsive company” to “Un-responsive company” if the company does not fulfill its requirement to Reportam.com.ng which may include failing to respond within 24hrs to complaints or not proposing a resolution within 72hours. Reportam.com.ng may block or remove any company from the use of its platform at any time for any reason without prior notice.

  • All companies agree not to employ the services of people to deliberately post comments or report about their competitors or themselves. Reports will only come from real customers.

  • Companies will never post comments that may affect the business, reputation or brand name of its competitors.

  • Companies understand and agree that it will never institute any legal action against its competitor due to comments or reports posted on reportam.com.ng or its associated platform.

  • Registered Companies in good standing “Responsive companies” on reportam.com.ng may use the reportam registered logo “Responsive Company” on their website, print media, stickers or material provided those companies continue to meet the requirement to be classified as a “Responsive Company” on our platform.

  • Our acceptance and classification of a company as a “Responsive Company” only signifies that the company is registered on reportam.com.ng and has continuously met its target and requirement of responding to all complaint within 24hrs and proposing a resolution within 72 hours.

  • Classification of a company has “responsive company” does not in any way refer to or reflect the actual performance, credibility, trustworthiness, reliability stability, viability, financial status, integrity or reliability of that company but only an indication that such company is registered on our platform with a commitment to responding to all complaint within 24hrs and proposing a resolution within 72 hours.

  • The use of reportam.com.ng logos on any company website, office or other medium to promote itself has a “Responsive Company” does not in any way signify or indicate our support, guarantee or endorsement of such company, product or services.

  • Advertisement on our site by any company (either handled directly by reportam.com.mg or any 3rd party company) does not in any way signify or indicate our support, guarantee or endorsement of such company, product or services.

  • We would not be held liable for dealings with any company through advertisement on our platform or through the use of our company logo “responsive company”.

  • Any representative of any company that initiates a registration request on our platform has the authority and consent of the management of the company to initiate such request on our platform.

  • Reportam.com.ng may use the service of a 3rd party company to verify the true identity of any company before registering same on our platform.

  • Reportam.com.ng will not be held liable in any way for the approval of registration request initiated by a “supposed” representative of the company.

  • Reportam.com.ng has the right to re-class a company from “Responsive company” to “Un-responsive company” if such company does not fulfill its requirement to Reportam.com.ng which may include continuous failing to respond within24hrs to complaints and/or not proposing a resolution within 72hours. Reportam.com.ng may block or remove any company from the use of its platform at any time for any reason without prior notice.

  • Companies whose customers or consumers have written compliant report about and had failed to respond to such user on our platform after 30days may be classified as “un-responsive company”. This may also be due to the company’s failure to register or renew its subscription with reportam.com.ng in order to be able to respond to users’ reports. Classification of a company as “un-responsive company” does not in any way refer to or reflect the actual performance, credibility, trustworthiness, reliability stability, viability, financial status, integrity or reliability of that company but only an indication that such company does not respond to complaints on reportam.com.ng.
     

INDEMNIFICATION

  • You agree to indemnify and hold reportam.com.ng, its parents, subsidiaries, affiliates, officers and employees, harmless from any claim, demand, or damage, including reasonable attorneys’ fees, asserted by any third party due to or arising out of your use of our platform, reports or comment posted or content on our platform or other Service provided by reportam.com.ng

  • Reportam.com.ng is not in any way liable for damages for whatsoever due to or caused by the use of its platform including but not limited to loss of profits, contracts, turnover, business or business opportunity, goodwill, loss of anticipated savings, bad reputation or publicity, revenue or consequential loss or damage whatsoever whether or not any of these are direct, indirect or consequential

  • If required by a court of Law in Nigeria, Reportam.com.ng can only provide the details of users as it is provided by such user on its platform. The accuracy of such information cannot be guaranteed and hence Reportam.com.ng or its agents, affiliates, partner cannot be held liable for such.
     

TERMINATION

  • Reportam.com.ng may terminate your access to any part or all of the Services and any related service(s) at any time, with or without cause, with or without notice, effective immediately, for any reason whatsoever.

  • Reportam.com.ng may also terminate your account for inactivity, which is defined as failing to log into its platform for an extended period of time, as determined by Reportam.com.ng. Upon termination of your access, your right to use the Service provided on out platform ceases with immediate effect.

  • Reportam.com.ng may delete, terminate or restrict any account, company access for any reason without prior notice. We reserve the right of the use of services on our platform.
     

PROPRIETARY RIGHTS TO CONTENT

  • You acknowledge that all contents, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsored advertisements or electronically distributed, commercially produced information presented to you by the platform or Service of Reportam.com.ng or its Advertisers or other content providers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. All user content (all information submitted to the Reportam.com.ng platform site from users) is owned by Reportam.com.ng and its parent company and owners, including, but not limited to, messages, images and files.

  • By posting reports, comment, information or content on reportam.com.ng or its platform, you have automatically granted and warranted that you have granted rights to reportam.com.ng an irrevocable, perpetual, fully-paid, worldwide exclusive right and license to use, copy, perform, display and distribute such information and content and to prepare derivative works of, or incorporate into other works, such information and content without your permission or notice.

  • You may view online or make copies of this content for your personal, non-commercial use only, provided that you keep all copyright and other proprietary notices intact. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute in any way content available through the platform and its associated Web sites, including code and software.

MODIFICATIONS TO TERMS OF SERVICE, MEMBER POLICIES

  • Reportam.com.ng reserves the right to change the Terms and conditions or policies regarding the use of the platform and associated service at any time and to notify you by posting an updated version of the Terms and conditions or policies on its platform. You are responsible for regularly reviewing the Terms and conditions or policies. Continued use of the Service after any such changes shall constitute your consent to such changes.

  • Reportam.com.ng will archive and remove all reports after 12months. It however has the right to keep in it archive (as available) all reports, content and may provide same to relevant authorities by a court of law in Nigeria.
     

TRADEMARKS

“Reportam.com.ng” “Reportam Rating” “Responsive Company” are registered trademarks. The names of actual companies and products mentioned on our platform may be the trademarks of their respective owners.

All products, Logos, company names used on our platform may be the registered trademarks of the respective companies or products

Please Wait...