What can I Report?

You can post reports; either compliments or complaints about any real life customer service experience which occurred in the last 3 months in any of the following scenarios:

1. You purchased or tried to purchase goods or service from any company or organization either through face to face, online or telephone transaction.
2. You were given an exemplary, mind-blowing or excellent customer service by a company; solicited or unsolicited, paid for or free. (Reportam.com.ng loves to hear your compliments!!!)
3. You were involved in an interaction or communication with a company that has resulted in experiencing a good or bad customer service.
4. You were scammed or tried to be scammed by an organization for a service or product you paid or about to pay for.
5. You have not received contracted services or product from a company made through a closed, ongoing transaction or business deal.
6. A company has not met its obligation or level of satisfaction or availability expected for such service or product.

You CANNOT post reports if:
• Your report is about a personal dispute with another individual.
• The report is about a workplace dispute; if or not it has been reported to the management of the organization.
• It’s about a case or incidence that is being litigated in any court of law.

Other guidelines on reports:
• Must be an actual service experience.
• Must not contain foul language including swearing, violent or coarse words. Language used must also not have any sexist or racial undertone.
• Must be written by the customer who had the experience. No proxies allowed.
• Should be straight forward, simple and understandable.
• Must be constructive, with the intent for possible resolution by the Responsive Company.
• Must be written with a positive intent to helping consumers receive better service in the future or to help the company provide a better product or service.
• Must not be directed at an individual for personal revenge, victimization or as a vicious attack.
• Must not be based solely on personal ethical values (eg political, religious or cultural belief) as against an actual service experience.
• Must not contain defamatory statements or violation of applicable law.
• Must not violate Companies' rights, Intellectual property rights, or rights of privacy.

Here are some examples to get you thinking:
• Excellent customer service: polite, courteous, helpful staff.
• Fast and timely delivery.
• Exceptional effort to ensure customer satisfaction.
• Service or product meets or exceeds expectations.

• Rude, unhelpful or disrespectful customer service agent.
• Unexplained delays, holds or interruptions.
• Delayed flight without clear reason or compensation.
• Wrong product without reason, refund or replacement.
• Adulterated product.

 

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