Definition & Terms

Company registered on and responds to all reports (compliments or complaints). All responsive companies are committed to responding within 24hrs to all reports and propose a resolution within 48hrs.

Companies who have had reports written about them and have not responded after 30 days or who fail to respond to reports on

Companies who have had reports posted about them for the first time within the last 30 days. rating of companies based on several criteria including number of Compliment/Complaint, Switch rate, response time to reports, etc.

A report is marked as a “SWITCH” when Customer changes the report from a “Complaint” to a “Complement” after the reported issues or complaint has been addressed or resolved by the Company.

5 Star rating scoring given to a company based on customer experience and the report being posted on

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