Definition & Terms
Companies who have had reports written about them and have not responded after 30 days or who fail to respond to reports on reportam.com.ng
Companies who have had reports posted about them for the first time within the last 30 days.
Reportam.com.ng rating of companies based on several criteria including number of Compliment/Complaint, Switch rate, response time to reports, etc.
A report is marked as a “SWITCH” when Customer changes the report from a “Complaint” to a “Complement” after the reported issues or complaint has been addressed or resolved by the Company.